Community Insights: Exploring Catbalogan City Residents’ Experiences with Local Government Services
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Abstract
This study explored the lived experiences and perceptions of Catbalogan City residents regarding local government services using a qualitative case study approach. Through in-depth interviews with fifteen participants from diverse demographics, the research examined accessibility, service efficiency, transparency, and equity in public service delivery. Findings revealed strengths in complaint response mechanisms and digital communication platforms but identified challenges in accessibility, resource allocation, infrastructure delays, and equitable service provision, particularly in rural barangays and marginalized groups. The study underscores the importance …
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Cite This Research
Cabaguing, Villanueva, Quilatan, Labrague (2024). Community Insights: Exploring Catbalogan City Residents’ Experiences with Local Government Services. College of Arts and Sciences, Samar State University. Retrieved from https://gov-aideas.ssu.edu.ph/research/community-insights-exploring-catbalogan-city-residents-experiences-with-local-government-services
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Research Information
- Research Type
- Applied Research
- Sector
- Governance & Public Administration
- College
- College of Arts and Sciences
- Published
- February 23, 2026
- Last Updated
- February 23, 2026
- Access Level
- Public
- File Size
- 5.2 MB